1. Shipping Coverage
Rashubh Export ships to 50+ countries worldwide, including:
- Africa: Kenya, Tanzania, Nigeria, Ghana, South Africa, Uganda, Ethiopia
- Middle East: UAE, Saudi Arabia, Oman, Qatar, Kuwait, Bahrain
- Asia: Vietnam, Philippines, Indonesia, Malaysia, Thailand, Bangladesh
- Europe: UK, Germany, France, Italy, Spain, Netherlands
- Americas: USA, Canada, Mexico, Brazil (select products)
If your country is not listed, please contact us to check availability.
2. Shipping Methods
2.1 Sea Freight (Recommended for Bulk Orders)
- Delivery Time: 15-45 days depending on destination
- Best For: Large machinery, bulk orders, heavy equipment
- Cost: Most economical option
- Container Options: 20ft, 40ft, 40ft HC containers
2.2 Air Freight (Express Shipping)
- Delivery Time: 5-10 days
- Best For: Urgent orders, smaller equipment, spare parts
- Cost: Higher than sea freight
- Weight Limit: Up to 500kg per shipment
2.3 Express Courier (DHL, FedEx, UPS)
- Delivery Time: 3-7 days
- Best For: Small items, documents, samples
- Cost: Premium pricing
- Weight Limit: Up to 70kg per package
3. Delivery Terms (Incoterms)
We offer flexible delivery terms to suit your needs:
3.1 FOB (Free On Board)
- We deliver goods to the port of shipment (Mundra/Mumbai, India)
- Buyer arranges and pays for international shipping
- Risk transfers to buyer once goods are loaded on vessel
- Most economical option for experienced importers
3.2 CIF (Cost, Insurance, Freight)
- We arrange shipping and insurance to destination port
- Buyer handles customs clearance and inland transportation
- Risk transfers to buyer once goods reach destination port
- Recommended for most international buyers
3.3 DDP (Delivered Duty Paid)
- We handle all costs including shipping, customs, and duties
- Goods delivered to your doorstep
- Premium service with maximum convenience
- Available for select countries and products
4. Shipping Process
- Order Confirmation: Receive order confirmation and payment
- Production/Procurement: 3-15 days depending on product
- Quality Inspection: All products inspected before packing
- Packing: Professional export-grade packing
- Documentation: Prepare all export documents
- Shipment: Goods dispatched via chosen shipping method
- Tracking: Tracking details shared with customer
- Delivery: Goods arrive at destination
5. Shipping Costs
Shipping costs depend on:
- Product weight and dimensions
- Destination country and city
- Shipping method selected
- Delivery terms (FOB, CIF, DDP)
- Urgency of delivery
We provide detailed shipping quotes before order confirmation. Shipping costs are clearly itemized in your quotation.
6. Export Documentation
We provide all necessary export documents:
- Commercial Invoice: Detailed invoice for customs
- Packing List: Complete list of items in shipment
- Bill of Lading (B/L): For sea freight
- Airway Bill (AWB): For air freight
- Certificate of Origin: Proof of Indian origin
- Quality Certificates: Product quality documentation
- Export License (IEC): Our export authorization
- Phytosanitary Certificate: For agricultural products (if required)
7. Customs and Import Duties
Important: Customs duties, taxes, and import fees are the responsibility of the buyer unless DDP terms are agreed.
- Import duties vary by country and product type
- We provide HS codes to help calculate duties
- We can assist with customs documentation
- Buyers should check their country's import regulations
8. Tracking Your Shipment
Once your order ships, you'll receive:
- Tracking number (for air/express shipments)
- Bill of Lading number (for sea freight)
- Estimated delivery date
- Shipping company contact details
We provide regular updates via:
- Email notifications
- WhatsApp messages
- Phone calls for major milestones
9. Delivery Timeline
Total delivery time includes:
- Processing Time: 3-15 days (production/procurement)
- Shipping Time: 3-45 days (depending on method)
- Customs Clearance: 2-7 days (varies by country)
Note: Timelines are estimates and may vary due to customs procedures, weather, holidays, or force majeure events.
10. Packaging Standards
We use export-grade packaging to ensure safe delivery:
- Wooden crates for heavy machinery
- Cardboard boxes with foam padding for electronics
- Palletized shipments for bulk orders
- Waterproof wrapping for sea freight
- Proper labeling with handling instructions
11. Insurance
- Marine insurance available for all shipments
- Covers loss or damage during transit
- Insurance cost: typically 0.5-1% of order value
- Highly recommended for high-value orders
- Claims processed through insurance company
12. Delivery Issues
12.1 Delayed Shipments
If your shipment is delayed:
- We'll notify you immediately
- Provide updated delivery estimates
- Work with shipping company to expedite delivery
12.2 Damaged Goods
If goods arrive damaged:
- Document damage with photos/videos immediately
- Note damage on delivery receipt
- Contact us within 48 hours
- File insurance claim if insured
- We'll arrange replacement or refund
12.3 Lost Shipments
In rare cases of lost shipments:
- We'll file a claim with shipping company
- Insurance claim processed if insured
- Replacement shipment arranged
13. Refused or Undeliverable Shipments
- If shipment is refused or undeliverable, buyer is responsible for return shipping costs
- Storage fees may apply for unclaimed shipments
- Refunds subject to our Return Policy
14. Special Shipping Requirements
For special requirements such as:
- Temperature-controlled shipping
- Hazardous materials
- Oversized cargo
- Time-sensitive deliveries
Please contact us in advance to arrange specialized shipping solutions.
15. Contact Us
For shipping inquiries or to track your order:
