1. Agreement to Terms
By accessing and using the Rashubh Export website or services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
2. Business Relationship
Rashubh Export operates as a B2B (Business-to-Business) export company. Our services are intended for:
- Registered businesses and companies
- Authorized distributors and resellers
- Government agencies and institutions
- Individuals purchasing for commercial purposes
We reserve the right to verify business credentials before processing orders.
3. Product Information and Pricing
3.1 Product Descriptions
We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions or other content is error-free, complete, or current.
3.2 Pricing
- All prices are quoted in Indian Rupees (INR) or US Dollars (USD) as specified
- Prices are subject to change without notice
- Quoted prices are valid for 30 days unless otherwise stated
- Prices do not include shipping, customs duties, taxes, or insurance unless explicitly stated
- Bulk order discounts are available upon request
3.3 Minimum Order Quantity (MOQ)
MOQ varies by product category. Please refer to individual product pages or contact us for specific MOQ requirements.
4. Ordering and Payment
4.1 Order Process
- Submit inquiry or quote request through our website, email, or WhatsApp
- Receive detailed quotation including product specifications, pricing, and shipping
- Confirm order and provide necessary documentation
- Make payment as per agreed terms
- Receive order confirmation and estimated delivery timeline
4.2 Payment Terms
Standard payment terms:
- New Customers: 30% advance payment, 70% before shipment
- Regular Customers: Negotiable terms based on order history
- Large Orders: Custom payment schedules available
4.3 Accepted Payment Methods
- Bank Transfer (T/T) - Wire transfer to our business account
- Letter of Credit (L/C) - For orders above $10,000
- Western Union / MoneyGram - For smaller transactions
- PayPal - Subject to availability and fees
4.4 Order Confirmation
An order is considered confirmed only after:
- Receipt of signed quotation or purchase order
- Receipt of advance payment
- Written confirmation from Rashubh Export
5. Shipping and Delivery
5.1 Shipping Methods
- Sea Freight: Most economical for bulk orders (15-45 days)
- Air Freight: Faster delivery for urgent shipments (5-10 days)
- Express Courier: For small, urgent orders (3-7 days)
5.2 Delivery Terms
We offer various Incoterms including:
- FOB (Free On Board): Goods delivered to port, buyer arranges shipping
- CIF (Cost, Insurance, Freight): We arrange shipping and insurance to destination port
- DDP (Delivered Duty Paid): We handle all costs including customs (premium service)
5.3 Delivery Timeline
Delivery timelines are estimates and may vary due to:
- Product availability and manufacturing time
- Customs clearance procedures
- Weather conditions and force majeure events
- Shipping carrier schedules
6. Export Documentation
We provide all necessary export documentation including:
- Commercial Invoice
- Packing List
- Bill of Lading / Airway Bill
- Certificate of Origin
- Quality Certificates
- Export License (IEC)
- Phytosanitary Certificate (if applicable)
Buyers are responsible for import documentation and customs clearance in their country.
7. Quality Assurance and Inspection
- All products undergo quality inspection before shipment
- Third-party inspection can be arranged at buyer's cost
- Quality certificates provided upon request
- Products comply with international standards and specifications
8. Warranty and Returns
8.1 Warranty
- Products come with manufacturer warranty (typically 1-2 years)
- Warranty terms vary by product - refer to product documentation
- Warranty covers manufacturing defects only
- Warranty does not cover misuse, improper installation, or normal wear and tear
8.2 Returns and Refunds
- Returns accepted within 15 days of delivery for damaged or defective products
- Products must be unused and in original packaging
- Photographic evidence of damage required
- Return shipping costs covered by us for manufacturing defects
- Refunds processed within 7-14 business days after inspection
- Custom orders and special requests are non-refundable
9. Limitation of Liability
Rashubh Export shall not be liable for:
- Delays caused by customs, shipping carriers, or force majeure events
- Indirect, incidental, or consequential damages
- Loss of profits or business opportunities
- Damages exceeding the order value
- Issues arising from improper use or installation
10. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Rashubh Export and protected by copyright laws. Unauthorized use is prohibited.
11. Confidentiality
Both parties agree to keep confidential any proprietary information shared during business transactions, including pricing, specifications, and business strategies.
12. Dispute Resolution
- Disputes shall be resolved through good-faith negotiation
- If negotiation fails, disputes shall be subject to arbitration in Bhuj, Gujarat, India
- Governing law: Indian Contract Act, 1872 and applicable export laws
13. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our control, including natural disasters, war, strikes, government actions, or pandemics.
14. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.
15. Contact Information
For questions regarding these Terms and Conditions, please contact us:
